Terms & Conditions - Vietnam E visa

Update Date- 16-Jul-2024

AGREEMENT OF TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and E-Visa Vietnams.com (“Company,” “we,” “us,” or “our”), concerning your access to and use of the http://evisa-vietnams.com/ website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in Vietnam and have our registered office at Jalan Tun Fuad Stephens, Kota Kinabalu, KOTA KINABALU, 88000, Vietnam. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Condition by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information on the Site is not intended for dissemination to or use by any individual or organisation in any jurisdiction or country where such distribution or use would be illegal or would subject us to any registration obligation within such jurisdiction or country. As a result, individuals who visit the Site from other locations do so at their own risk and are entirely responsible for compliance with applicable local laws, if and to the extent that such laws exist.

Users must be at least 13 years of age to access the Site. To use the Site, users who are minors in their jurisdiction of residence (usually under the age of 18) must obtain permission from and be directly supervised by their parent or guardian. If you are a minor, you must read and agree to these Terms and Conditions with your parent or guardian prior to using the Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise specified, the Site is our proprietary property, and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"), are either owned or licenced by us and are protected by copyright and trademark laws, as well as various other intellectual property and unfair competition laws.

Except as expressly provided in these Terms and Conditions, no portion of the Site, nor any Content or Marks, may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licenced, or otherwise exploited for any commercial purpose.

You are granted a limited licence to access and use the Site, as well as to download or print a copy of any portion of the Content to which you have obtained proper access, exclusively for your personal, non-commercial use. We reserve all rights in and to the Site, the Content, and the Marks that are not expressly granted to you.

USER REPRESENTATIONS

By using the Site, you represent and warrant that:

All registration information you submit will be true, accurate, current, and complete.
You will maintain the accuracy of such information and promptly update such registration information as necessary.
You have the legal capacity and you agree to comply with these Terms and Conditions.
You are not under the age of 13.
You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site.
You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
You will not use the Site for any illegal or unauthorized purpose.
Your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

PROHIBITED ACTIVITIES

You are not permitted to access or use the Site for any purpose other than those for which we provide it. The Site may not be used for any commercial ventures other than those that we have expressly authorised or approved.

As a user of the Site, you agree not to:

Without our written authorization, retrieve data or other content from the Site in a systematic manner in order to establish or compile a collection, compilation, database, or directory.
Attempt to defraud, deceive, or mislead us or other users, particularly in any attempt to obtain sensitive account information such as user passwords.
Attempt to circumvent, disable, or otherwise interfere with the Site's security mechanisms, including those that prevent or restrict the use or copying of any Content or that impose restrictions on the use of the Site and/or the Content included therein.
Utilize any information obtained from the Site for the purpose of harassing, abusing, or causing harm to another person.
Utilize our support services improperly or submit fabricated reports of abuse or misconduct.
Contravene any applicable laws or regulations by using the Site.
Engage in unauthorized framing of or linking to the Site.
Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that disrupts or alters any party's uninterrupted use and enjoyment of the Site, or that modifies, impairs, disrupts, alters, or interferes with the Site's use, features, functions, operation, or maintenance.
Remove any copyright or other notice of proprietary rights from any Content.
Attempt to circumvent any of the Site's security measures that are intended to prevent or restrict access to the Site, or any portion of the Site.
Make any illegal use of the Site, including collecting user usernames and/or email addresses for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretences.
Utilize the Site in connection with any attempt to compete with us or in connection with any other revenue-generating initiative or commercial enterprise.

REFUND POLICY

If you proceed to cancel the visa services of E-Visa Vietnams.com, then you will be eligible for the refund. The refund, in this case, is governed by certain norms that you have to abide by while applying for the refund. The refund policy follows the rules mentioned below:

If you cancel your Vietnam Visa application within four hours of booking, the bank and payment gateway fees will be deducted from the total price. The remainder of the visa application fee will be reimbursed to the visa applicant.
If you cancel your Vietnam Visa within 24 hours of the booking time, 50% of the visa fee will be deducted, including service and bank fees. The remainder of the fee will be remitted to visa applicants.
If you cancel your Vietnam Visa application after 24 hours and after we have processed your visa, you will not be refunded the Vietnam Visa fee.
If the embassy rejects your visa application for any legal reason, you will not be entitled for any refund.
Visa service charges and bank transaction fees will not be refunded in any of the circumstances.
If you apply for a Vietnam Express Visa, you will be charged an additional fee, and there will be no refund permitted for that if you cancel the visa.
Any cancellation request relating to insurance will be denied once the order has been processed.
No refund shall be executed once your application is approved by the Vietnam Visa issuing authorities (i.e., Visa is Posted), you must comply in compliance with the policy.

INSURANCE POLICY

When applying for a visa for your travel the following points regarding the insurance is to be kept in mind:

Applying for travel insurance prior to applying for a travel visa is a must.
After the visa has been issued, the travel insurance fee can be paid.
Only after you have paid in full for travel insurance will you obtain the authorised visa and insurance.
Insurance fee vary from person to person and are subject to change in response to unmentioned variables.
Additionally, you will not be eligible for a refund of the insurance fees if you apply for insurance and wish to cancel it due to a change of plans.
Only travel insurances approved by the Vietnam government will be accepted; no other insurances purchased through private agencies or international organisations will be accepted.
All travel insurance applications must adhere to the COVID 19 rules established by the United Nations. Once you have applied for insurance through us, there is no need to apply through the airlines or a private agency again.

No visa bookings will be processed without an application for travel insurance.

GUIDELINES FOR REVIEW

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria:

You should have direct familiarity with the individual or entity being evaluated.
Your reviews must be free of profanity, as well as abusive, racist, insulting, or hateful language.
Your reviews must be free of references that are discriminatory in nature due to religion, race, gender, national origin, age, marital status, sexual orientation, or disability.
Your reviews should not contain any allusions to criminal behaviour.
If you write unfavourable reviews, you should not be linked with rivals.
You should make no inferences regarding the legality of conduct.
You are not permitted to make any false or deceptive statements.
You are not permitted to conduct a campaign encouraging others to leave reviews, positive or negative.

SUBMISSIONS

You understand and agree that any questions, comments, suggestions, ideas, feedback, or other information you give to us on the Site ("Submissions") are non-confidential and will become our sole property. We shall own exclusive rights, including all intellectual property rights, to these Submissions and shall be entitled to use and distribute them in any lawful manner, commercial or otherwise, without acknowledgment or compensation to you. You hereby renounce all moral rights in any such Submissions and warrant that such Submissions are your original work or that you have the legal right to submit them. You acknowledge that you will have no recourse against us in the event of any alleged or actual infringement or misappropriation of any proprietary right contained in your Submissions.

SERVICE AND PRICE MODIFICATION

Our service prices are subject to change without notice.

We have the right to modify or discontinue the Service at any time and without notice.

We shall not be liable to you or any third person for any alteration, pricing adjustment, termination, or discontinuance of the Service.

VISA PROCESSING DURATION

The actual time of visa processing solely depends upon the visa issuing authority. It can take more or less time then that mention on the website. The issuing authority can request more documentation prior to approval. Any application for a visa or other travel documents for any reason may be refused by the issuing authority, and E-Visa Vietnams.com shall not be given any grounds for refusal.

E-Visa Vietnams.com does not grant visas and therefore does not promise or assure any document to any issuing authority. We cannot guarantee the time needed to approve or deny a request to the issuing authority. The issuers may decide to issue travel documents of a different kind than that requested by the applicant, which could affect the intent, validity or number of entries. As a result, you should not buy non-refundable tickets or reservations until all appropriate travel documents are obtained for your journey.

LINKS

This page contains links to third-party websites. These links are provided strictly for informational reasons and to assist in locating more web resources. We are not responsible for the content, accuracy of information, expressed opinions or comments on any third-party websites to which we link or for any links contained within a connected site.

TERMINATION OF USE

These terms of use will remain in effect while you are using the site. Without limiting any other provision of these terms of use, we reserve the right, in our sole discretion and without prior notice or liability, to deny access to and use of the site to any person for any reason or no reason, including, without limitation, for breach of any representation, warranty, or covenant contained in these terms of use or any applicable law or regulation. We reserve the right to cancel your use of the site or your participation in it, as well as to delete your account and any content or information you publish, at any time and without notice, in our sole discretion.

If your account is terminated or suspended for any reason, you are banned from registering and creating a new account in your name, a fictitious or borrowed name, or the name of any third party, even if you are acting on behalf of the third party. Along with cancelling or suspending your account, we reserve the right to pursue appropriate legal remedies, including but not limited to civil, criminal, and injunctive relief.

LIMITATION ON USE

It is expressly illegal for you to use E-Visa Vietnams.com and its services for your personal gain or benefit. Additionally, selling or catering any services to a third party via our website is not permitted.

DISCLAIMER

Multiple security risks exist when information is shared and communicated through the Internet. As a result, we shall not be liable for any damages or losses, whether special or consequential, direct or indirect, incidental or consequential, alteration or deletion, sensitive or exposed information, security violation, or system failure caused by unauthorised use or access.

We expressly disclaim any assurances regarding the use of software and hardware to safeguard this website against special, consequential, or direct damages and all implied warranties relating to the website. As a result, as a third-party service provider, we, our employees, officers, subsidiaries, affiliates, partners, agents, and heirs shall not be liable to you directly or indirectly for any errors, misuse, viruses, third-party interceptions, inaccuracies, data loss due to hacker attacks, or disruptions in communication or service delivery. Additionally, this is to inform you that our website may contain links to other websites for informational purposes. Thus, our website is not liable in any way for any breach of privacy or for the use of the material of those websites.

SUMMARY

By accessing and using our website and services, you unconditionally agree to and comply with any applicable privacy policies and terms and conditions. If you do not agree to any of our privacy policies or declaration on privacy, please do not use this site.